Curated Elegance for Everyday Life

1. Information We Collect

We collect essential customer details such as your name, phone number, delivery address, email address, and order information to provide smooth shopping and delivery services.

2. Purpose of Data Usage

Your personal information is used strictly for order confirmation, shipment processing, delivery updates, customer support, and improving your shopping experience.

3. Cash On Delivery Operations

For Cash On Delivery purchases, your contact and location details are securely shared only with authorized delivery partners to ensure successful order fulfillment.

4. Secure Data Handling

We implement modern security measures and encrypted systems to protect your personal information from unauthorized access, misuse, or disclosure.

5. Payment Protection

All online transactions are processed through trusted and secure payment gateways. Sensitive payment information is never stored directly on our servers.

6. Cookies & User Experience

Our website may use cookies and similar technologies to improve website performance, remember user preferences, and personalize your shopping experience.

7. Third-Party Services

We only share limited necessary information with logistics providers, payment processors, and technical service providers required to operate our platform efficiently.

8. Marketing & Notifications

Customers who subscribe to our newsletter may receive promotional offers, product launches, and special discount notifications. You may unsubscribe anytime.

9. User Rights

You have the right to request correction, update, or removal of your personal information by contacting our customer support team.

10. Data Retention

We retain customer information only for as long as necessary to complete transactions, maintain records, and comply with applicable legal obligations.

11. Children's Privacy

Our shopping platform is not intended for individuals under the age of 18 without parental or guardian supervision.

12. Privacy Policy Updates

We may revise this Privacy Policy periodically to reflect operational, legal, or security-related changes. Updated policies become effective immediately upon posting.

1. Acceptance of Terms

By accessing and using our shopping platform, you agree to follow all applicable policies, guidelines, and service conditions mentioned on the website.

2. Account Responsibility

Customers are responsible for maintaining accurate account information, including delivery address, contact number, and payment details.

3. Product Availability

All products displayed on the website are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders when necessary.

4. Pricing Policy

Prices, discounts, and promotional offers may change without prior notice. We strive to ensure accurate pricing but reserve the right to correct any pricing errors.

5. Cash On Delivery Commitment

Customers selecting Cash On Delivery agree to accept and pay for confirmed orders upon delivery. Repeated refusal of valid orders may result in account restrictions.

6. Fraud Prevention

Fraudulent transactions, fake orders, misuse of coupons, or suspicious activities may lead to permanent suspension from our services.

7. Shipping & Delivery

Estimated delivery timelines are provided for convenience and may vary due to courier delays, weather conditions, holidays, or operational issues beyond our control.

8. Returns & Refunds

All return and refund requests are subject to our Return & Refund Policy. Returned products must meet eligibility conditions for approval.

9. Intellectual Property Rights

All website content including logos, product images, graphics, text, and design elements are protected by intellectual property laws and may not be copied without permission.

10. User Conduct

Users must not misuse the platform, attempt unauthorized access, distribute harmful software, or engage in activities that disrupt website operations.

11. Limitation of Liability

We are not liable for indirect damages, delays, losses, or interruptions arising from the use of our services, website downtime, or third-party logistics issues.

12. Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of the website, products, or services without prior notice.

13. Policy Updates

Our Terms & Conditions may be updated periodically to reflect operational, legal, or business changes. Continued use of the website indicates acceptance of updated terms.

1. Return Eligibility

Customers may request a return within 15 days from the date of delivery. Products must remain unused, unwashed, and in their original packaging with tags intact.

2. Valid Return Reasons

Returns are accepted for damaged items, defective products, wrong deliveries, missing accessories, or products significantly different from their description.

3. Non-Returnable Items

Certain categories such as personal hygiene products, customized items, innerwear, clearance sale products, and gift cards may not qualify for returns or refunds.

4. Return Request Process

Customers can initiate a return request through our support team by providing the order number, reason for return, and supporting product images when necessary.

5. Product Verification

All returned items are inspected by our warehouse team before approval. Products showing signs of usage, damage, or missing packaging may be rejected.

6. Refund Processing

For Cash On Delivery purchases, approved refunds are processed through direct bank transfer or other officially supported refund methods shared by the customer.

7. Refund Timeline

Refunds are generally completed within 5–7 business days after successful return inspection and approval by our quality verification team.

8. Exchange Availability

Customers may request exchanges for size, color, or replacement depending on stock availability and product eligibility.

9. Return Shipping Support

Eligible products may qualify for free return pickup services. In certain locations, customers may be required to self-ship the return package.

10. Damaged Package Claims

If a package arrives damaged or tampered with, customers should report the issue within 48 hours of delivery for quicker resolution.

11. Rejected Return Cases

Returns that fail inspection due to missing accessories, physical damage caused by misuse, or policy violations may be declined and returned to the customer.

12. Cancellation Policy

Orders may be cancelled before shipment confirmation. Once shipped, cancellation requests may no longer be accepted and the return process will apply instead.

13. Policy Changes

We reserve the right to modify our Return & Refund Policy at any time to improve customer service, operational efficiency, or legal compliance.